Refund Policy

Last updated: October 18, 2026

Digital downloads

Because our products are instant digital downloads (not physical goods), all sales are final once the files have been downloaded or accessed. Please read each product page carefully before buying — every listing states exactly what is included (file types, sizes, and quantities).

When we will help

Even though sales are final, we want you to be happy. Contact us at hello@podkawaii.com within 14 days of purchase and we will make it right if:

The files you received are corrupt or defective and we cannot provide working replacements.
You were charged twice for the same product (duplicate order).
The product you received is materially different from its listing description.

In these cases we will first try to fix the problem (replacement files). If that is not possible, we will issue a refund to your original payment method.

How to request help

Email hello@podkawaii.com with your order number and a description of the issue. Please allow up to 3 business days for a reply.

Chargebacks

If you open a payment dispute (chargeback) instead of contacting us first, your download access and account may be suspended while the dispute is resolved.